1. GENERAL RULES

• Refunds and cancellations depend on who is hosting the experience.
• Vendors set their own refund/cancellation rules for their workshops.
• For What Next–hosted experiences, the rules below apply.
• All refunds are processed by What Next through secure payment gateways.

 

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2. FOR VENDOR-HOSTED EXPERIENCES

Independent Vendors partnered with What Next set their own refund & cancellation policies, which are clearly displayed on the workshop page.

This means:

• Some workshops may be non-refundable
• Some may allow partial refunds
• Some may offer rescheduling only
• Some may allow full refunds before a cutoff

By booking a Vendor’s workshop, you agree to:

• Their individual refund/cancellation rules
• Any timelines or deductions specified
• Their terms for no-shows or late arrivals

What Next does not override Vendor policies unless legally required.

 

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3. FOR WHAT NEXT–HOSTED EXPERIENCES

If the workshop is organized and conducted by What Next, the following apply:

Standard Workshops

• Full refund: Up to 48 hours before the event
• 50% refund: Between 48–24 hours
• No refund: Less than 24 hours before the event

 

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4. NON-REFUNDABLE CASES

The following are not eligible for refunds:

• No-shows (not attending the workshop)
• Late arrivals (arriving after the workshop has already started)
• Incorrect personal details leading to missed communications
• Failure to meet workshop requirements (e.g., age/skill restrictions)
• Booking fees, gateway charges, or platform charges (unless the event is cancelled by host/What Next)

 

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5. IF THE VENDOR OR WHAT NEXT CANCELS

A workshop may be cancelled/rescheduled due to:

• Host unavailability
• Low registrations
• Venue issues
• Weather conditions
• Safety concerns
• Operational or logistical issues

In such cases, users will receive:

• 100% refund, or
• Free rescheduling, depending on preference

Refunds are always issued to the original payment method.

 

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6. HOW REFUNDS ARE PROCESSED

• Refunds are processed by What Next via Razorpay or other approved payment gateways.
• Refund initiation time: 24–72 hours after request approval
• Refund reflection time:
  • UPI / Wallets → 2–5 business days
  • Debit/Credit Cards → 5–10 business days
  • Bank Transfers → 5–10 business days
     

 

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7. PLATFORM FEES

• Platform fees and payment gateway charges may not be refundable unless the event was cancelled by the Vendor or What Next.
   

 

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8. CONTACT SUPPORT

For refund or cancellation questions:
contact@whatnextexperiences.com